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QATS HELP CENTER · CHALLENGES & BILLING

What to do after a rule breach

Find the breach reason and any available recovery path.

1 min read2 sectionsIllustrated guide
Open Risk center All guides
Before you start

Open the affected account and record the exact rule, threshold, and event time before comparing its executions.

ON THIS SCREENFind the highlighted controls Click to enlarge
What to look for

Select a numbered step to zoom straight to that control.

Synthetic maximum-loss breach. This is a local QA scenario, not a real customer account or a daily-loss example.
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Review the decision

  1. Open Dashboard or Risk center for the affected account.

  2. Read the exact rule and threshold shown by the platform. Daily and maximum loss are distinct causes.

  3. Compare executions and equity at the event time. Sending more orders will not restore a closed account.

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Available next steps

  1. Open Risk center → Reset policy to check eligibility, price, time remaining, and any available credit.

  2. If no reset is offered, consider a new challenge or contact support if you believe the calculation is wrong.

  3. Send the account ID, time, instrument, and order IDs for review, never access keys.

ON THIS SCREENFind the highlighted controls Click to enlarge
What to look for

Select a numbered step to zoom straight to that control.

Illustrative QATS screen from a test account. Your plan, balances and available actions may differ.
WHEN YOU NEED A HAND

Common questions

Is a daily pause the same as a breach?

No. Crypto’s firm daily loss can breach the account; a TradFi daily loss pause and a personal daily stop have a different outcome. Read the recorded reason rather than relying on the word “loss”.

How do I ask for a calculation review?

Provide the account ID, event time, rule, and relevant order or fill IDs. Check Reset policy separately; requesting a review does not restore trading access.

CHECK YOUR RESULT

You’re done when…

You have recorded the exact breach reason and time, and found the available review or reset route.

If this does not match what you see, use Common questions above or contact support with the page and account details.
NEXT STEP

Continue in QATS

Open the relevant screen to follow the steps in this guide.

Open Risk center
KEEP EXPLORING

Related guides

All topics
Risk & rulesUnderstand the daily loss limitWhy Crypto and TradFi respond differently when it is reached.Risk & rulesUnderstand maximum drawdownThe account floor, equity, and what happens after a breach.Challenges & billingReset an Evaluation accountPaid resets, reset credits, and the new account created afterward.
Still need help?

Tell us where you got stuck. Never share passwords or access keys.