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QATS HELP CENTER · CHALLENGES & BILLING

Reset an Evaluation account

Paid resets, reset credits, and the new account created afterward.

1 min read2 sectionsIllustrated guide
Check Reset policy All guides
Before you start

Check Reset policy on the exact Evaluation account. Open Risk center → Reset policy for its price, credits, deadline, and eligibility.

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What to look for

Select a numbered step to zoom straight to that control.

Synthetic breached Evaluation. Its $65 price and 48-hour window illustrate this test plan only; use your own account’s offer.
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Check eligibility

  1. Open Risk center and scroll to Reset policy for the selected Evaluation account.

  2. Check whether your plan offers a voluntary or post-breach reset, its availability window, price, and credits.

  3. Review the warning before paying or using a credit: a reset creates a new account with starting rules.

ON THIS SCREENFind the highlighted controls Click to enlarge
What to look for

Select a numbered step to zoom straight to that control.

Local QA reset preview. No charge or reset was submitted. Your production flow uses its configured payment provider.
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After confirmation

  1. Wait for the payment or reset-credit use to be confirmed.

  2. Switch to the new account and check its ID, target, and limits.

  3. Update keys, webhooks, and automation for the new account. Old connections do not automatically follow it.

WHEN YOU NEED A HAND

Common questions

Will a reset erase the old trading history?

A confirmed reset creates a replacement account. The previous account and its trading record remain separate, so confirm the new account ID before continuing.

Will my existing API key trade the replacement?

Old keys and webhooks stay attached to the old account. Set up the replacement account’s connections and update your integration before sending a signal.

CHECK YOUR RESULT

You’re done when…

The replacement Evaluation has a new account ID. You have checked its rules and updated any automation separately.

If this does not match what you see, use Common questions above or contact support with the page and account details.
NEXT STEP

Continue in QATS

Open the relevant screen to follow the steps in this guide.

Check Reset policy
KEEP EXPLORING

Related guides

All topics
Challenges & billingWhat to do after a rule breachFind the breach reason and any available recovery path.Getting startedSwitch trading accountsAvoid placing an order or sending an API command to the wrong account.API & automationCreate and protect an API keyPermissions, expiry, and safe key replacement.
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