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QATS HELP CENTER · CHALLENGES & BILLING

Renew a monthly plan

When renewal is due and what happens if a month is unpaid.

1 min read2 sectionsIllustrated guide
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Before you start

This guide applies to monthly plans. In Plans & billing, confirm the billing type, due date, and renewal controls of your own purchase.

ON THIS SCREENFind the highlighted controls Click to enlarge
What to look for

Select a numbered step to zoom straight to that control.

Illustrative one-time test plan. An eligible monthly plan displays its own renewal date and payment details in Billing.
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Renewal

  1. Open Profile & settings → Plans & billing or the upcoming-renewal notice.

  2. Check the account price, due date, payment method, and auto-renewal status if available.

  3. Complete payment through the secure provider form or renew manually from the dashboard.

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If a month is unpaid

  1. The platform closes open positions, stops automation, and pauses new entries.

  2. Pay an available renewal in Billing, then check trading status and restart automation if needed.

  3. Some plans add a reset credit for a paid period. Check the dashboard for its availability and quantity.

WHEN YOU NEED A HAND

Common questions

My plan is one-time. Do I need to renew it?

Follow the billing type shown for that purchase. The monthly renewal steps apply only when your plan has a recurring paid period.

Payment succeeded but trading is still paused.

Check Billing and the account’s restriction reason. A different risk restriction may remain after payment; avoid another charge and send support the payment reference.

Can QATS charge my card automatically?

Only after you pay one renewal by card and keep Automatic renewal on in Plans & billing. You can switch it off there; then you renew each month yourself.

CHECK YOUR RESULT

You’re done when…

Billing shows the result of the renewal, and you have checked whether any separate trading restriction remains.

If this does not match what you see, use Common questions above or contact support with the page and account details.
NEXT STEP

Continue in QATS

Open the relevant screen to follow the steps in this guide.

Open Billing
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Related guides

All topics
Challenges & billingFind the rules for your planUnderstand why account terms may differ from another plan card.Challenges & billingReset an Evaluation accountPaid resets, reset credits, and the new account created afterward.Account & supportContact supportShare enough detail for a useful investigation without revealing secrets.
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