Payments, receipts, refunds and chargebacks

Pay for a challenge

1. 1

   Choose a plan, then complete the checkout details: name, address, date of birth and phone. Age, country and sanctions checks run before payment.

2. 2

   Continue to Verifone, the hosted payment page. QATS never sees or stores your full card number; any tax is shown by Verifone before you authorise.

3. 3

   Wait for the confirmation. The account appears after QATS reconciles the payment with Verifone. If the account is missing after a successful payment, do not pay again; send support the order number.

The evaluation fee pays for the service. Evaluation and initial Funded balances are simulated; they are not money held for you.

Find receipts and manage renewals

1. 1

   Open Profile & settings → Plans & billing. Billing history lists provider-confirmed receipts only.

2. 2

   On a monthly plan, renew from the account’s billing card when the renewal opens, 7 days before the due date.

3. 3

   Automatic renewal is available after you pay one renewal by card. Switch it on or off on the billing card.

4. 4

   To stop a service renewal, choose Cancel renewal. Access stays until the paid period ends.

Cancel or ask for a refund

1. 1

   Open Cancellation from the site footer. Enter your contact email, the order reference if you have it, and a clear request, then choose Submit cancellation notice. Save the receipt it shows.

2. 2

   QATS verifies the affected service and confirms the cancellation and any refund outcome.

3. 3

   Cancellation and refund rights follow Section 21 of the QATS Prop Terms. Starting to trade does not by itself waive mandatory rights.

4. 4

   Contact support before opening a card dispute. Most billing questions are faster to solve directly.

What a refund or chargeback changes

• When a payment is refunded in full or charged back, the account it paid for is closed. That includes its resets and a Funded account opened from it. The notice reads, for example, “$195 was returned to the payment method, so account QEV-… was closed.”
• Payout requests on such an account are refused: no payout is owed on it.
• Open payout requests on your other accounts go on hold while QATS reviews the case, and new payout requests pause until the review ends. Your balances and trading on those accounts are not affected.
• Referral commission and friend rewards from that payment are reversed.